This issue has been resolved with the fix we implemented earlier. So far no further instances have been found where customers were getting an error message.
Posted Nov 13, 2017 - 08:23 MST
Monitoring
We have fixed the issue and now we are monitoring DEN1 closely to ensure no further error messages are served.
Posted Nov 13, 2017 - 00:06 MST
Identified
We have found the issue that is causing this error message for some customers and we are working on the fix.
Posted Nov 12, 2017 - 20:23 MST
Investigating
We are currently investigating an intermittent issue where customers are getting a "The service is unavailable" error message for a couple of minutes.