Tonight beginning around 4pm MST the GearHost network underwent a DDoS specifically to our DNS infrastructure. Unfortunately the requests generated from this attack brought other services down as well. Our engineers managed to mitigate the attack for the short term and we have taken steps to prevent this from happening in the future. This attacked [...]
GearHost IT Operations will be performing scheduled maintenance on all GearHost infrastructure tonight. Customers will see small amounts of down time as servers are updated, maintenance performed and servers are rebooted. Downtime will only impact customers on our legacy servers and older shared plans, CloudSites will see no down time. For more information on scheduled [...]
Phones are working again. Thanks for you your patience! We are currently experiencing a few random issues with the phone systems (tied with the impending port at 4pm). We apologize for any interruption in your ability to contact us via phone while we work on resolving the issues. Please use the live chat option located [...]
GearHost phones will port over to a new provider at 4pm MST today. The port should cause no interruption in service and all phone numbers will remain the same. There will be some changes to a few engineers individual lines and extensions, but these can be updated per customer. We will update this post once [...]
We will be performing scheduled maintenance on our CloudSites network on the following schedule: Wednesday May09, 2012 – 11:00PM-12:00AM Thursday May10, 2012 – 11:00PM-12:00AM Friday May11, 2012 – 11:00PM-12:00AM These times are Mountain Standard Time (GMT -7) . During these maintenance windows, CloudSites may experience intermittent down time. This work is not anticipated to impact [...]
There was a critical network failure this morning that caused multiple hosts to lose connectivity. The issue has been resolved and most sites and servers have returned to normal operation. More information can be found in the forum thread below. http://goo.gl/1QQ92
Maintenance was conducted on the GearHost customer portal and support portal servers. this resulted in about 2 minutes of down time for both websites. Maintenance is complete and the sites are back online. We apologize for any inconvenience this may have caused.
GearHost engineers conducted unscheduled maintenance on the CloudSites network that resulted in approximately 30 seconds of down time. The outage was kept as brief as possible. We apologize for any inconvenience this may have caused our customers.
GearHost engineers are currently conducting unscheduled maintenance on the CloudSites network. This will cause intermittent down time for all CloudSite websites between 12am and 1am MST. Downtime will run between a few seconds to a few minutes and will come in spurts. We apologize for the inconvenience and will work to keep down time to [...]
CloudSites PHPMyAdmin is currently being upgraded. The web based MySQL management tool will be offline for the next 10-15 minutes. This is to hopefully resolve an issue with logins through IE9. Upgrade completed at 4:51pm MST. Notes: Unfortunately the upgrade did not fix the IE9 login issue. Login is working fine through Chrome, Firefox, and [...]
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